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xSELLerator.NET is a VoIP enterprise solution that
incorporates more CRM capabilities than any product on the market.
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The flexibility and modern appearance of xSELLerator.NET
make it a premier solution for the call center industry.
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Installed
at your location, xSELLerator.NET handles everything from lead
generation to billing and collections.
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xSELLerator.NET features
fully blended inbound/outbound VoIP calling. This system alone
has more CRM capabilities than any product on the
market.
Features:
Benefits:
- Generate Leads
- Create invoices
- Track Payments
- Collect on Past Due Accounts
- Works “straight out of the box”, ensuring rapid
implementation time
- Integration costs are non-existent since xSELLerator’s
components are inherently integrated.
- Extremely robust and easy-to-use tools to handle all aspects
of your contact center
- Operates without the CTI Link
- Integrated with Teleblock for optimum DNC list Compliance
- Does not require an expensive third party switch
- Completely open architecture environment
- Great support staff
TelStar’s predictive dialing is based on a sophisticated
dialing calculation, which takes into account many criteria, including
abandonment percentage, contact ratio, average talk time, agents
waiting for calls, agents in calls, and after call work. xSELLerator
offers a “blended leads” feature that allows the dialer
to call multiple lists simultaneously, ensuring maximum penetration
of each campaign. Once the dialer reaches the target for a certain
list, the dialer will quit calling that list and move to the next
list based on priority.
With self-pacing, the dialer does not need constant
supervision. The dialer determines how quickly the next call should
be placed by utilizing real time statistics.
Predictive dialing features:
- Dials multiple programs simultaneously
- Individual pacing control per program
- Answering machine detection sensitivity control
- Option to leave messages on answering machines automatically
- Dials multiple lists with priority
- Query builder for easy manipulation of leads
- Blend lists/queries by weighting and time zone
- Progressive Dialing & Auto Dialing can be done at the same
time on the same system
- Business-2-Business algorithm
The Rule Manager is an exclusive time-saving feature
that allows you to use simple commands to change account status quickly
and move them between agents. The rule manager eliminates several
administrative tasks such as shuffling accounts.
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User Defined Queue:
The User Defined Queue allows dynamic routing of the
customer to specific groups of agents based on a provided Result
Code.
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Transferring Queues:
Agents can transfer a call internally or externally.
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xSELLerator’s powerful inbound tools, such
as ACD, IVR, and Package controls enable you to easily configure
the
system to suit your organization’s needs.
IVR: Interactive Voice
Response:
The IVR feature has unlimited configurations
for routing calls based on the Client/Packages, DNIS, and caller
touch-tone responses. With the xSELLerator
IVR feature, you can create and edit scripts designed specifically for
your organization. When referring to the IVR, the term “script” refers
to the recorded information an Inbound caller hears and the structure
in which the caller can interact with the IVR.
- Serves as an auto attendant
- Allows routine inquiries and marketing information to be communicated
quickly and effectively
- Provides reports on categories of calls received
- Delivers better cost-management
ACD: Automatic Call Distribution:
The ACD Scheduler
sets time-based behaviors for a call queue. In the ACD Scheduler,
you may enter one or many groups to be used depending on the
length of time a caller has been waiting within the queue.
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ACD Staff Resources: The system determines the
agent groups best able to handle calls.
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Improved customer service. CTI screen pops allow
agents to view critical customer data; the desktop retains the
customer's data and agent's notes throughout the customer call.
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Improved customer interaction. Features like
Virtual Queue and IVR integration empower the customer and improve
their overall experience.
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Inbound distribution with routing to the
appropriate agent or agent group based on skill, experience
level, language and availability.
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Management can establish agent skill groups and
assign projects.
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Integrated Self Service Application Builder (IVR
software)
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Automatic operation via day and time project
mapping
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Comprehensive inbound call reporting
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Automated information retrieval and update
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Virtual Extensions with Agent Voice Mail
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Greetings and announcements
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Hunt Groups:
Client/Package controls enable you to easily configure
the system to suit your organization’s needs.
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Letter Module:
Utilizing our internal letter module you can create
your own dunning letters quickly by inserting specific customer information
using a list of categories. With the use of Microsoft Word © integration,
out sourcing, an internal generator and triggers, The Letter Module
will increase your work proficiency.
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Daily Planner:
The Daily Planner can be used to record Reminders,
Phone Numbers and Notes that are not related to an individual customer.
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Package Information:
One of the many tools that make .NET so proficient
is the package options. This allows you to organize your accounts
in a quick and timely manner. You can also differentiate accounts
based on location, type, and fee schedule.
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Call Result:
The Call Result Utility allows you to manage all calls placed
to customers, along with giving you full flexibility over each
category in the utility.
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Displays all available call results for your
accounts and allows automated calls to user’s que.
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Quickly summarize the result of the last call
they made.
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Directly connect to the next scheduled date
and time of the last phone number dialed.
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Manage and view all activity on accounts.
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List time fields, so the dealer can assign the
next customer call.
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Account Dealer:
Based on company policy, the account dealer enables the automatic
creation of call-scheduling. It reduces agent down-time and increases
productivity by scheduling accounts to team members with the push
of a button.
There are four main account dealer settings:
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Time Based: Pulls accounts from the oldest scheduled
call date to the newest and unassigned accounts during times
that an agent has become current with assigned accounts. This
is the default
setting for users.
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Score Based: Allows you to score your accounts
based on a multitude of criteria and will deal the
accounts in score order.
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Balanced Based: Deals with quotes in a descending
balance order.
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Never Called: Allows you to focus on a newly
placed business, enabling you to deal on accounts that have never
been called.
X-Mail:
An Internal messaging system, enabling you to communicate
with other employees and attach accounts for management review.
Bad Area Codes/States:
The Bad Area Codes and States feature is used to specify
area codes/states that you don’t want the dialer to call. When
an area code or state is entered, the system will not allow the importation
of the specified area code/state.
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