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Aaron Rents, Inc.
Sprinting Forward in a Fast-Paced Industry
Kennesaw, Georgia
March 24, 2006
Aaron Rents, Inc. is a nationwide provider of furniture, appliances and electronics. Lee McDowell, oversees the collections call center in Kennesaw, Georgia and manages approximately 30 collectors. The most common collection calls for Aaron Rents involve overdue accounts or refinancing options for debtors.
Key Challenges
Collectors are often faced with multiple scenarios when dialing records. Common duties for collectors include: Calling on overdue accounts, determining the payment ability for those accounts, restructuring payment plans, sending letters of remittance or warning and taking legal action against unpaid accounts.
The ability for collectors to be self-sufficient as they call accounts is important. An autonomous environment will ultimately provide managers and IT personnel with time to focus on greater issues.
Previously, Aaron Rents was running on a competitor to our Caesar collections software. The problem with the competitor’s software was it lacked a user-friendly interface and required too much daily maintenance. This caused headaches for the IT staff, which constantly had to reconfigure the software to be usable.
Mr. McDowell decided to find a new collections software that would ultimately increase collector productivity and efficiency. The new solution would ideally eliminate constant IT maintenance and collector down-time. Other criteria that Mr. McDowell considered for new software included: Microsoft SQL server, organized account distribution, time zone options, account linking, a user-friendly interface and an efficient training program.
Strategy Summary
After shopping various solutions, Mr. McDowell contacted Data-Tel Info Solutions and requested a demonstration of the collections software, Caesar. The standard edition of Caesar caught Mr. McDowell's attention with its database customization and a built-in accounts dealer. In addition to these benefits, Caesar was SQL based and compatible with Mr. McDowell's existing hardware.
After learning more about its specifications and powerful features, Aaron Rents purchased a Caesar license to accommodate 30 collectors.
Results
After installing Caesar and training the staff, Aaron Rents witnessed a noticeable increase in productivity and quality of account management. Collectors experienced superior software usability and greater control of their accounts. Self-sufficiency became a reality, thus creating a parallel increase in productivity.
"… We have enjoyed the Caesar product since it was implemented earlier this year. The program is allowing us to work many more accounts now than we were when using our prior software package. More importantly, the Caesar program is much more management friendly as it relates to permissions, work flows, and the overall management of our accounts...”
- Lee McDowell, Aaron Rents, Inc.
Conclusion
Aaron Rents has been using Caesar collections software for eight months and continues to be completely satisfied. Data-Tel's installation, service and support facilitated their transition and integration with the new system. Managers, IT experts and collectors continue to maintain in depth knowledge on the usability and capabilities of Caesar. In a high-turnover environment, it is crucial that the employee training process is streamlined yet thorough. Caesar makes all of this possible by giving managers and collectors complete understanding of the workflow process. This new-found confidence aids in the process of training new employees in a minimal amount of time.
Aaron Rents is a perfect illustration of how quality software can improve both the short-term and long-term goals of a company. Data-Tel Info Solutions continues to raise the bar for contact and collections center solutions by providing the tools to accomplish these goals.
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