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Government
Using Data-Tel solutions, federal, state, local and international government agencies can improve communication and collaboration with all of the constituencies you serve, including citizens, businesses and other government organizations. Data-Tel offers a full featured unified communications platform for inbound, outbound, and blended call centers. Modular components and multiple open integration options allow you to expand, customize, and integrate Data-Tel as technology advances. Robust & scalable tier one call center system that enables local and remote end users with on site and hosted deployment options.
Using Data-Tel your government agency can address all your communication goals.
- Deliver improved service to all citizens
- Reduce the cost of doing business
- Enhance operational effectiveness
During a crisis your call center becomes the core communication channel for all of the constituencies you serve. During such times you may need to increase your communications capacity. Implementing Data-Tel’s Hosted Call Center solution for such purposes is quick and easy. You can use Dial on Demand to send automated messages or to handle the increase in inbound or outbound calls. Within minutes you can be ready to handle the rapidly escalating volumes of crisis-related inquiries.
Data-Tel's Hosted Call Center can also provide your government with a disaster recovery solution. Giving you an off site solution that is quick and easy to use and requires no hardware, software or infrastructure to purchase.
Data-Tel has created a robust library of ACD and IVR features, including skills based routing, self service, and allows real time modifications. Data-Tel prides themselves on their IVR Maker allowing you to implement the solution that is unique to your needs.
Products for this Industry:
| Call Center Software On Site A complete solution for outbound, inbound, and blended call centers. Provides full functionality, customization, and rapid ROI. Learn More » |
Hosted Call Center Software A robust hosted call center system for outbound, inbound, and blended calling that can get you predictive dialing. Learn More » |
| Predictive Dialer A predictive dialer increases contact rates significantly over manual dialing. Data-Tel is a global leader in predictive dialing. Learn More » |
Web Chat Web chat is a lower cost communication method than the phone and it offers a convenient and immediate method of communications. Learn More » |
Contact a Data-Tel Representative