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Collections
To be competitive in today's collections industry, you must maximize your debtor contact rates, provide your collectors and clients with immediate access to data, and ensure compliance with FDCPA, FCC, and FTC regulations.
Data-Tel's Collections Contact Center is a complete contact solution that empowers your collections firm with efficiency, productivity, and compliance. Data-Tel has invested in building interfaces with many leading Collections Management Systems and we have developed our own Collections specific applications such as our "Collector Director."
The use of a Predictive Dialer has become a qualifying standard to obtain debt servicing placements. However, it is not enough to just have a Predictive Dialer. To earn and keep placements, collection operations must learn different strategies for using the dialer to reach the highest level of liquidation. Data-Tel not only trains collection managers on how to use dialer technology, but even more importantly, how to use dialer strategies to reduce work gaps, increase liquidation rates, and ensure that every account is worked to meet auditing requirements.
Data-Tel also trains collections managers to use the technology to allow them to focus more on training and mentoring while the system identifies problem areas. Data-Tel alerts supervisors of potential problems and provides real-time graphical comparisons of collector and campaign productivity.
With Data-Tel, you never need to change the way you do things to fit a system. Rather, the system is designed to be flexible to accommodate your business.
In addition, as technology changes, your system wil be able to integrate with the latest hardware and software.
Data-Tel's Predictive Dialing System provides customizable automated collection messaging, meeting the Fair Debt Collection Practices Act (FDCPA) regulations.
Data-Tel's Predictive Dialing System:
- Maximizes collection rates on low balance collector shared accounts.
- Offers Power Dialing campaigns for high-balance, assigned collector accounts.
- Provides automated inbound payment options 24-hours a day/7days a week.
- Balances inbound and outbound calls, with Blended Inbound/Outbound Solution, maximizing agent efficiency.
- Incorporates agent monitoring, coaching, text (chat) messaging and digital call recording.
- Graphical real-time productivity reporting.
- Interfaces easily with any collection software.
- Data-Tel reduces training time and helps collectors become productive faster.
- Collection teams can increase productivity by 200-400% over manual dialing, decreasing costs.
Products for this Industry:
| Call Center Software On Site A complete solution for outbound, inbound, and blended call centers. Provides full functionality, customization, and rapid ROI. Learn More » |
Hosted Call Center Software A robust hosted call center system for outbound, inbound, and blended calling that can get you predictive dialing. Learn More » |
| Predictive Dialer A predictive dialer increases contact rates significantly over manual dialing. Data-Tel is a global leader in predictive dialing. Learn More » |
Web Chat Web chat is a lower cost communication method than the phone and it offers a convenient and immediate method of communications. Learn More » |
Contact a Data-Tel Representative